"Pipe burst above the kitchen at 11 p.m. on Saturday. They had a tech here in 38 minutes, capped the line, and finished the repair Sunday morning. Same flat rate as a Tuesday — no after-hours surprise."
MC
Marcia C.Pembroke Pines, FL
~60min
Average on-site response in Florida metros
24/7
Live dispatch · No call center · No bots
$0
After-hours, weekend, or holiday surcharge
365days
Including hurricanes, holidays, Sundays at 3 a.m.
What counts as an emergency?
Five scenarios that mean "call now" — not "wait until Monday"
If you're seeing any of these, water damage is compounding by the minute. Insurance claims start a clock the moment the leak begins — early documentation matters.
01
Burst pipe / can't stop water
Active spray, sound of water running constantly, can't locate or close the shut-off valve. Every minute = more drywall + flooring damage.
02
Ceiling stain spreading
Water bubbling through paint, brown ring expanding, drip turning to stream. Upstairs supply or HVAC condensate line failure — ceiling drywall typically fails within 4–8 hours.
03
Active flooding
Standing water on floors, water under cabinets, water seeping toward electrical outlets. Flood damage to subfloor + structure begins inside the first hour.
04
Slab leak — suddenly worse
Warm tile spot has turned into visible water, tile has shifted or cracked, foundation moisture meter is screaming. Time to act before structural compromise.
05
No water service / mystery loss
Whole house lost water pressure mid-shower with no warning. Or water bill 5× normal with no visible source. Catastrophic main-line failure suspect.
Our emergency timeline
One call to on-site — four steps, sixty minutes
From the moment you hit "call" to the moment a Florida-licensed leak tech is at your door.
1
0:00 — Call
A real human answers on ring 1–3. Confirms address, describes the leak symptom, dispatches the nearest specialist. Walks you through emergency shut-off if needed.
2
0:05 — Truck rolls
Truck stocked with detection gear, copper, PEX, fittings, and repair clamps. Tech texts you ETA + photo so you know who's coming.
3
~0:60 — On-site
Average metro response. Locates main shut-off if you couldn't. Stops the active leak first, diagnoses second. Flat-rate quote in writing before any repair starts.
4
Repair + document
Repair completed same visit when possible. Before/after photos, moisture readings, written invoice — insurance-ready. Workmanship warranty included.
While you wait
What to do in the 60 minutes before we arrive
Five fast moves that limit damage and strengthen your insurance claim. Do them now — we'll handle the rest.
1. Close the main shut-off Do this first
Stops new water flowing while we drive. The main shut-off is usually in one of three places in a Florida home:
- Garage wall near the water heater
- Exterior wall facing the street (in a box near the meter)
- Crawlspace access or front-yard meter box (turn clockwise)
2. Photograph everything Claim evidence
Wet floor, water source, ceiling stains, damaged contents. Time-stamped photos and a quick 30-second phone video. This is your insurance evidence.
- Walk every wet room — wide + close shots
- Capture meter reading if visible
- Time-stamp matters: don't delete metadata
- Video walk-through narrates the situation
3. Move what you can Save the contents
Lift area rugs, move electronics, lift furniture legs onto blocks or tin foil (so they don't wick + stain). Get cardboard boxes off the floor.
- Electronics + cords up onto a counter
- Lift furniture 1–2" off wet floor
- Move important papers to a dry room
- Don't try to mop standing water — let pros extract
4. Cut power to wet areas Safety
If water is near outlets, light switches, or appliances — flip the breaker for those circuits at your electrical panel. Don't touch anything plugged in until power is off.
- Label-read your breaker panel first
- Trip individual circuits, not the main
- If unsure → trip the main, call us
- Never walk through standing water near power
Response time by region
How fast we get to your Florida ZIP
Same flat-rate pricing statewide. Drive time varies by region. Here's what to expect.
45–75min
Metro Florida
Miami, Tampa, Orlando, Jacksonville, Fort Lauderdale, St. Pete metros. Trucks stationed throughout — average response inside the hour.
90–150min
Suburban & Mid-size
Sarasota, Naples, Pensacola, Tallahassee, Gainesville, Daytona, Lakeland. 1.5–2.5 hour ETA in most cases.
2–4hours
Rural & Keys
Panhandle outlier counties, rural Big Bend, and the Florida Keys. Honest ETA — we don't promise what we can't deliver.
Emergency coverage
Emergency leak response in every Florida city
Tap your city below for response time and local emergency contact. 24/7 dispatch every day, every ZIP.
Southeast Florida 100 cities
AtlantisAventuraBal HarbourBay Harbor IslandsBelle GladeBiscayne ParkBoca RatonBoynton BeachBriny BreezesCanal PointCloud LakeCoconut CreekCooper CityCoral GablesCoral SpringsCutler BayDania BeachDavieDeerfield BeachDelray BeachDoralEl PortalFlorida CityFort LauderdaleGlen RidgeGolden BeachGolfGreenacresGulf StreamHallandale BeachHaverhillHialeahHialeah GardensHighland BeachHillsboro BeachHollywoodHomesteadHypoluxoIndian CreekJuno BeachJupiterJupiter Inlet ColonyKey BiscayneLake Clarke ShoresLake HarborLake ParkLake Worth BeachLantanaLauderdale-by-the-SeaLauderdale LakesLauderhillLazy LakeLighthouse PointLoxahatcheeLoxahatchee GrovesManalapanMangonia ParkMargateMedleyMiamiMiami BeachMiami GardensMiami LakesMiami ShoresMiami SpringsMiramarNorth Bay VillageNorth LauderdaleNorth MiamiNorth Miami BeachNorth Palm BeachOakland ParkOcean RidgeOpa-lockaPahokeePalm BeachPalm Beach GardensPalm Beach ShoresPalmetto BayPalm SpringsParklandPembroke ParkPembroke PinesPinecrestPlantationPompano BeachRiviera BeachRoyal Palm BeachSea Ranch LakesSouth BaySouth MiamiSouth Palm BeachSouthwest RanchesSunny Isles BeachSunriseSurfsideSweetwaterTamaracTequestaVirginia GardensWellingtonWest MiamiWest Palm BeachWest ParkWestlakeWestonWilton Manors
+507 more Florida cities covered. Don't see your city? Contact us — we cover all 612 Florida cities & unincorporated communities, 24/7.
Why us for emergency
Why "we have 24/7 service" actually means something here
Most "24/7" plumbers route calls to an answering service and dispatch in the morning. We dispatch in real time, with a real truck, at real flat-rate pricing.
01
Live dispatch, not voicemail
Real humans answer 3 a.m. on Christmas. No call center. No "leave a message and we'll call back." Dispatcher walks you through emergency shut-off if needed.
02
Same flat rate, any hour
No "after-hours fee." No "weekend surcharge." No "holiday rate." The price we'd quote you Tuesday at noon is what we quote you Sunday at 2 a.m. Written before work starts.
03
Insurance-ready paperwork
Photos, moisture readings, written invoice, itemized for Florida HO-3 adjusters. You file the claim, we provide the documentation. Most reach full reimbursement on first submission.
24/7
Live dispatch365 days · No call center
FL
Florida-licensedState Certified
$2M insuredLiability coverage
4.9 / 5.02,400+ Google reviews
Emergency stories
Florida homeowners on the after-hours experience
"Hurricane prep — water heater started leaking on a Sunday during evacuation. They came mid-storm warning, did the swap, and gave me a moisture inspection on the spot. Above-and-beyond doesn't cover it."
RS
Ricardo S.Tampa, FL
"Ceiling started pouring water at 2 a.m. Wife was panicking. The dispatcher actually walked me through finding the main shut-off ON THE PHONE while the tech drove over. Saved us thousands."
JL
James L.Naples, FL
Emergency FAQ
What to ask before you call at 2 a.m.
Eight answers to the questions that come up when something is actively breaking. If yours isn't here, call (833) 435-3230 — we answer in person.
Is there really no after-hours fee?
Correct. Same flat-rate pricing 24/7/365 — including Christmas, hurricanes, and Sunday at 3 a.m. Your written quote at midnight matches your written quote at noon for the same job.
How fast can you actually get here?
Metro Florida (Miami, Tampa, Orlando, Jacksonville, Fort Lauderdale): 45–75 minutes typical. Suburban Florida: 90–150 minutes. Rural Panhandle & Keys: 2–4 hours. We give you a real ETA, not a sales-pitch number.
What should I do until the tech arrives?
Close the main shut-off (garage, exterior box, or meter). Photograph everything — wet floors, source, ceiling stains. Move electronics + cardboard up. Cut power to wet areas at the breaker if water is near outlets. Don't try to mop standing water.
Where's my main water shut-off in a Florida home?
Three usual spots: (1) Garage wall near the water heater, (2) Exterior wall facing the street in a small access box, (3) Front-yard meter box near the curb — turn the valve clockwise. If you can't find it, call us and the dispatcher will help locate it.
Do you work during hurricanes?
We dispatch through hurricane prep windows and resume the moment storm conditions safely allow. We don't drive in active wind warnings (over ~50mph) — but the moment they lift, we're back on the road. Emergency calls queued through landfall get prioritized post-storm.
Will my insurance cover an emergency call-out?
Most Florida HO-3 policies cover water damage from sudden & accidental leaks (burst pipes, ruptured fittings). Wear-and-tear gradual leaks are typically excluded. Our paperwork is formatted for adjuster review — we don't bill insurance directly.
Can you handle the water cleanup too?
We stop the leak and document the damage. For full water extraction + drying, we partner with licensed water-mitigation crews and can coordinate the handoff. Most insurance claims get the leak repair + mitigation on the same documentation package.
What if it turns out not to be an emergency?
If you call us out and we determine it's a slow leak that could've waited until Monday, no problem — the flat-rate diagnostic still applies but we'll often credit it toward the actual repair when you schedule. We'd rather be called early than too late.
Active leak right now?
Stop reading. Call. We're already loading the truck.
Live dispatch. Florida-licensed leak specialist on the way. Same flat rate as daytime work. No after-hours surcharge. We answer in person at 2 a.m.
~60min
Metro response
24/7
Live dispatch
$0
After-hours fee
365days
Always on